General Questions

We deliver every day of the week, so you won’t go hungree!

Place your order before 11:59pm to receive it within 48hours.

We deliver between 3pm and 8pm to give us the best chance of ensuring you’re at home to accept the delivery. If no-one is home to accept the delivery, we’ll leave your package as per your instructions. We know your package is important, so we’ll even send you a photo of where we left it!

We currently deliver to Sydney and Canberra, check if your suburb is included by searching our Delivery Locations page.

Shipping is a flat rate of $9.99, no matter how many meal kits you order.

We treat your delivery like precious cargo! Oodee Meal Kits are delivered in insulated packaging to ensure your food stays fresh and at the right temperature.

Any changes to your order can be made by contacting our Customer Service Team by email: [email protected] or by phone: 1300 166 333 between the hours of 9am to 5pm, Monday to Friday.

To ensure your promo code is applied to your order, follow the below steps:

  • Sign in to your account, ensuring the email address you’re signed into is the same email that you received your promo code
  • Manually type in your promo code
  • Click Apply Coupon

Super flexible! There are no subscriptions or weekly commitments – simply order when you want your meal kits, when it’s convenient for you!

Straight in the pan, ready in 10! Simply follow our step-by-step recipe cards included in your meal kit.

All the ingredients you need are included in your meal kit, even salt, pepper and oil! You will require a cooking pan, microwave and stove top, and depending on the meal kit, an oven.

As a fresh product, our Oodee Meal Kits have a shelf life of 5 days refrigerated. Some of our Meal Kits have a 7 day shelf life refrigerated.

Simply check the labelling on your Oodee Meals Kit to be sure!

Contact our Customer Service Team by phone: 1300 166 333 between the hours of 9am to 5pm, Monday to Friday or by email: [email protected] straight away. Take a photo and keep your Oodee Meal Kit in the instance that we may ask you to return it to us.

We’d love to hear from you! Drop us a line here.